Effective Date: [04/15/2025]
Last Updated: [04/15/2025]

Welcome to Blue Oasis Life. Your privacy is important to us. Whether you’re joining us in Fujairah for a retreat or engaging with our digital wellness services from anywhere in the world, we are committed to protecting your personal information and being transparent about how we collect, use, and share it.

This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. By using our website, mobile application, or visiting our retreat center, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of personal information depending on how you interact with us.

a. Information You Provide Directly

This includes when you:

• Book a retreat, workshop, or consultation
• Create an account on our website or mobile app
• Contact us with questions or feedback
• Subscribe to our newsletter
• Purchase products from our online or on-site store
• Participate in surveys or wellness assessments

This may include:

• Full name
• Email address
• Phone number
• Date of birth or age range
• Emergency contact info
• Billing/shipping address
• Payment method (processed securely via third-party providers)
• Wellness preferences or health disclosures (e.g., allergies, dietary needs, physical limitations)

Note: We only collect health-related information when voluntarily provided and necessary to tailor your wellness experience.

b. Information We Collect Automatically

When you use our digital services, we may collect:

• IP address and device identifiers
• Browser type and language
• Location data (if enabled)
• Pages visited, time spent, and navigation behavior
• App usage statistics
• Log-in history and past bookings or purchases

c. Information from Third Parties

We may receive limited information from:

• Third-party booking platforms or payment gateways
• Social media platforms if you connect with us through them
• Wellness partners or facilitators (with your consent)

2. How We Use Your Information

We use the information we collect for several purposes, including to:

a. Deliver Services

• Confirm your bookings and process payments
• Customize retreat programs and wellness experiences
• Provide access to digital content and courses
• Fulfill product orders (online and on-site)

b. Communicate with You

• Send booking confirmations and reminders
• Provide customer support
• Deliver newsletters, wellness content, and event updates (opt-in only)

c. Improve Our Offerings

• Analyze user behavior and preferences
• Conduct surveys and gather feedback
• Develop new services, retreats, and features

d. Ensure Safety & Compliance

• Address emergencies or health-related concerns during on-site retreats
• Comply with applicable laws and safety protocols
• Prevent fraud and unauthorized access

3. Sharing Your Information

We value your privacy and never sell your personal data. However, we may share your information in the following limited situations:

a. With Service Providers

We work with trusted third-party partners who help us operate our services, such as:

• Payment processors (e.g., Stripe, PayPal)
• Booking and CRM platforms
• Marketing tools (e.g., email campaign software)
• App and website hosting services

These providers only access your data to perform services on our behalf and must adhere to strict data protection requirements.

b. In Emergency or Legal Situations

We may disclose your data:

• To emergency medical personnel if needed during a retreat
• If required by law or legal process
• To protect the rights, safety, or property of Blue Oasis, our guests, or others

c. With Your Consent

If you agree, we may:

• Share testimonials or stories on our website or social media
• Collaborate with third-party wellness partners for co-hosted events or services

4. Your Choices and Rights

Depending on your location and local privacy laws (such as GDPR in Europe), you may have the following rights:

a. Access & Correction

You can request access to the data we hold about you or ask us to correct inaccurate information.

b. Deletion

You can ask us to delete your personal information, unless we’re legally required to retain it (e.g., financial records).

c. Marketing Preferences

You can opt out of promotional emails at any time by clicking “Unsubscribe” or contacting us directly.

d. Data Portability

Where applicable, you may request a copy of your data in a structured, machine-readable format.

e. Withdraw Consent

If you’ve given us permission to collect or use data for specific purposes, you can withdraw that consent at any time.

To make any of these requests, email us at: [Insert Email Address]

5. How We Protect Your Information

We take the security of your personal data seriously and implement appropriate safeguards:

• Encrypted payment processing
• Secure servers and firewalls
• Staff access is limited and based on role
• Regular audits and reviews of our data handling practices

However, no system is 100% secure. We encourage you to protect your account information and report any suspicious activity.

6. Data Retention

We retain your information:

• As long as your account is active or you are a client
• As needed to provide services and support
• To comply with legal or financial obligations (e.g., 7 years for tax records)

If you request deletion of your account, we will remove your data unless we must retain it for legal or administrative reasons.

7. Use of Cookies and Tracking Technologies

We use cookies and similar tools to:

• Remember your preferences
• Understand website traffic and performance
• Offer a smoother, personalized browsing experience

You can control cookie preferences through your browser settings or disable them entirely, though this may impact functionality.

8. Third-Party Links

Our website and digital platform may contain links to external sites (e.g., Instagram, YouTube, booking platforms). We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before sharing personal information.

9. Children’s Privacy

Our services are intended for users aged 16 and above. We do not knowingly collect personal information from children without verified parental consent. If we learn that a child under 16 has submitted personal data, we will delete it promptly.

10. International Users

If you are accessing our services from outside the United Arab Emirates, please be aware that your data may be transferred to and processed in the UAE or other countries where our service providers operate. By using our services, you consent to this transfer, processing, and storage.

11. Updates to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via email or a notice on our website/app. We encourage you to review this page periodically for the latest information.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your information is handled, please contact us:

Blue Oasis Life
Fujairah,
📧 Email: [ info@blueoasislife.com ]

📞 Phone: [ +971 50 846 8737 ]